Support · Level & Compass · Interval Timer

Ask a person.

Something not working, a reading that looks wrong, or an idea? Email us. A real person replies, usually within two business days.

Please include the app name, your phone model, your Android version and, if you can, a screenshot.

Quick answers.

Most problems have a short fix. If yours is not here, email us.

Restore Pro on a new phoneSign in to the Google account you bought Pro with, install the app and open it. Pro comes back on its own.
Pro not showingCheck that Google Play is signed in to the buying account, then close and reopen the app.
RefundsGoogle Play handles payments. Ask for a refund in your Google Play order history, or email us and we will help.

Compass looks offMove away from metal, magnets and cases with magnets. Then turn the phone slowly in a figure eight.
Level not at zero on a flat surfaceTap Calibrate on any flat spot, let go, turn the phone half a turn when asked, and let go again. This removes your phone's own error.
True north (Pro)Needs location permission once, to correct for magnetic declination. Your location stays on the phone.

Timer did not ring with the app closedIn Android Settings, allow notifications and "Alarms & reminders" for the app, and turn off battery optimization for it.
No soundCheck your phone's media and alarm volume, and Do Not Disturb.

Privacy policies: Level & Compass · Interval Timer. Springlab runs no servers for these apps and collects no data itself.